Dear Friends - Our Valued Guests,
I would like to take this opportunity to share the ongoing developments at our properties regarding COVID-19 and to reinstate the importance of health, safety and the well-being of you and our team members.
We are very fortunate to be able to tell you that Turkey has been very successful in the fight against COVID-19 and Antalya has much fewer cases than the cities with similar populations. We are extremely grateful to all the health workers, security forces, central and local governments with their staff in Turkey and all around the world. Their sacrifices and services will never be forgotten.
Please kindly be aware, our team has been closely monitoring the impact of the unprecedented coronavirus and is sensitively following the recommendations of WHO and Turkish Health Ministry, as we take every action and additional measures in order to ensure your safety and certainty during your stay with us.
I wanted to update you on the measures we have taken against the outbreak. As always, we are very conscious in sustaining the highest standards of cleanliness and hygiene throughout our hotels, restaurants and spas.
We have enhanced our regular procedures with additional steps of COVID-19 hygiene procedures to have more precise cleaning and hygiene protocols:
- We have increased the frequency of cleaning public areas, elevators, lobbies, public bathrooms, door handles, spas and restaurants.
- The cleaning and the disinfection protocol of guest rooms have been increased both before the guest arrives and after the guest departs with a neat attention to the most touched items while cleaning takes place in a certain order in the room.
- In the places where our team members work for you behind the scenes, we will increase the frequency of cleaning and provide hygiene stations and the necessary equipment for their job.
- We will continue to observe and take all the measures recommended by the WHO, Turkish Health ministry, local authorities and consulting agencies.
- We have installed more antibacterial and antivirus hand sanitizers on our properties.
- In order to improve and maintain all the vital steps, our team members are receiving continuous updates and enhanced cleaning/operating protocols.
While we all have come to an understanding of the importance of simple pleasures of life such as free travel, nature, being with family and friends, it is safer to stay home a little more to enjoy all the pleasure in the near future. Our team members are anxiously waiting for the day we will have our guest having joy and fun at our properties with loved ones.
I would like to thank you for your trust in us for 28 years and we look forward to hosting you for the vacation you are dreaming off.
For any questions you may have regarding your reservations please contact our call center at + 90 444 88 07 and one of our agents will be happy to assist you.
Hasan Ali Ceylan
Chairman of the Board